What are your lead times? Typical lead times from the day you place your order to when I ship your order is 3-4 weeks but I try and keep that down to 2-3 weeks when possible. Everything is handmade and due to custom options I do not have complete, pre-made items in stock. If you want to check the status of your order email me your order # and I will reply within a day.
What are your lead-times during the holiday season? Like many businesses I see a large volume increase as the holidays approach. By November 15th my lead times are usually at 6-8 weeks. To guarantee delivery by Christmas orders should be placed no later than November 1st. To be clear, orders placed after November 1st are not guaranteed to arrive before Christmas, but I will try.
How do you ship domestic (U.S.) orders? Domestic orders are shipped USPS First Class mail or USPS Priority mail, depending on the size of the order.
Can I track my order? Once your order ships you will receive an email with tracking information.
What do I do if my order gets lost in the mail? I have actually been very impressed shipping through the USPS. There have been very few issues with lost or returned packages, however it does happen on rare occasions. If you don't receive your order in a timely manner, email me and I will check the status. If the package has actually been lost in-transit, I will work with you to get a replacement shipped out.
Do you ship international? Yes! I ship worldwide and my website is setup with international shipping options during checkout. Any duties, fees, taxes, etc. at the destination are solely the responsibility of the buyer.
What is your warranty and return policy? I warranty all products against manufacturer defect. If you receive your order and find an issue with it, email me and I will get you fixed-up. Due to the semi-custom nature of many of my products I cannot accept returns (I can’t re-sell a Cartridge Cuff with initials on it to someone else, etc.). If you ever have any issue regarding your order or product, email me and I will do everything I can to get you fixed up.
Do you accept custom commission orders? Not currently, nor do I plan to. My production items have many custom options including name, initial or caliber stamping. In order to serve all customers as best I can and keep lead times and prices reasonable, I cannot accept fully custom orders.
Do you have a physical store location? I do not. Everything is made in my home workshop in Plano, Texas.
How did you get into leather work? In 2010 I bought a small pocketknife that did not have a sheath, but I wanted to be able to carry it on my belt. I went to a local crafts store and picked up some leather and basic tools. I made a little snap-close belt case for that knife that I still have today, and the rest is history!
Will the rivets on the Cartridge Cuffs damage my rifle stock? Nope! I get this question a lot. The rivets I use are smooth on the backside, made from a softer metal and inset slightly into the leather. I have taken one of my Cuffs and rubbed it vigorously all over a rifle stock with absolutely zero affect to the stock. Also, in over 10 years of making Cartridge Cuffs and now blessedly thousands of customers served, I have never gotten a complaint of a rifle stock being affected in any way by the Cartridge Cuffs.
Will the leather discolor my rifle stock? Nope! Again, in over 10 years of making Cartridge Cuffs and thousands of customers served, as well as having Cartridge Cuffs on some of my own rifles for many years, I have never seen a single instance of a rifle stock becoming discolored or affected in any way.
How should I care for my new leather? I recommend once or twice a year rubbing your leather down with a light coat of mink oil paste. A piece cut from an old cotton sock works very well for applying and buffing the paste into the leather.
How many people work in your shop, and do you do this full-time? Just me! I do not do leatherwork full-time, although sometimes it does feel like I have two full-time jobs (and I appreciate that)! My full time “day job” is in the defense industry where we work to provide the United States and allied war fighters with the most cutting-edge technology to keep us ready for any fight, against any adversary.
Where do you source your supplies and how do you maintain high quality control? For leather I work exclusively with Weaver Leather out of Ohio. The quality of their leathers is absolutely second to none and that helps me make sure you get the best end-product possible. I source hardware from a few places, but primarily use Buckle Guy. Their quality control, just like Weaver Leather, is exceptional. Being a one-person shop I am able to maintain high quality control throughout the entire process.
You used to offer a 7-loop option on your Cartridge Cuffs. Why did you eliminate that option? The overwhelming majority of orders are for 5-loop Cartridge Cuffs. A 7-loop cuff actually requires a few extra steps to make, and even requires different lengths of strap to be cut for the cartridge loops. In order to help maximize efficiency and keep lead times reasonable, I made the call to eliminate the 7-loop option.
