What are your lead times and policies? Please see the Lead Time & Policy page before you order.
How do you ship domestic (U.S.) orders? Domestic orders are shipped USPS First Class mail or USPS Priority mail, depending on the size of the order.
Can I track my order? Once your order is packaged for shipment you will receive an email with tracking information. It may take me a few days to package a batch of orders for shipment and I will drop off all orders in a batch at the post office at once, so your tracking may take a few days to update once I print your shipping label and package your order. Once you receive your order shipped email please refer to the tracking info provided and initiate an inquiry with USPS if you feel there is an undue delay. Once I ship your order I have no more insight than you do as to where it is or when it may arrive.
What do I do if my order gets lost in the mail? There have been very few issues with lost or returned packages, however it does happen on rare occasions. If you don't receive your order AND you have received confirmation from USPS that your package was actually lost in transit, email me with proof from USPS confirming the loss. You must initiate this inquiry with USPS with your tracking information. If the package has actually been lost in-transit, I will work with you to get a replacement shipped out.
Do you ship international? Yes! I ship worldwide and my website is setup with international shipping options during checkout. Any duties, fees, taxes, etc. at the destination are solely the responsibility of the buyer.
What is your warranty, refund and return policy? Please see the Lead Time page which contains policy information.
Can I cancel an order once placed? If I have not yet started work on your order at the time you request cancellation I will cancel and refund your order with no questions asked. Due to the semi custom nature of Mason Leather gear I cannot cancel and refund an order once I have started making it as the materials cannot be recycled at that point. Do you accept custom commission orders? My production items have many custom options including name, initial or caliber stamping. In order to serve all customers as best I can and keep lead times and prices reasonable, I cannot accept fully custom orders.
Do you have a physical store location? I do not. Everything is made in my home workshop in Plano, Texas.
How did you get into leather work? In 2010 I bought a small pocketknife that did not have a sheath, but I wanted to be able to carry it on my belt. I went to a local crafts store and picked up some leather and basic tools. I made a little snap-close belt case for that knife that I still have today, and the rest is history!
Will the eyelets and rivets on the Cartridge Cuffs damage my rifle stock? Nope! I get this question a lot. The rivets and eyelets I use are smooth on the backside, made from a softer metal and inset slightly into the leather. I have taken one of my Cuffs and rubbed it vigorously all over a rifle stock with absolutely zero affect to the stock. Also, in over 10 years of making Cartridge Cuffs and thousands of customers served, I have never gotten a complaint of a rifle stock being affected in any way by the Cartridge Cuffs. Also, I have
Will the leather discolor my rifle stock? Nope! Again, in over 10 years of making Cartridge Cuffs and thousands of customers served, as well as having Cartridge Cuffs on some of my own rifles for many years, I have never seen a single instance of a rifle stock becoming discolored or affected in any way.
How should I care for my new leather? I recommend once or twice a year rubbing your leather down with a light coat of mink oil paste. A piece cut from an old cotton sock works very well for applying and buffing the paste into the leather.
How many people work in your shop, and do you do this full-time? Just me! I do not do leatherwork full-time, although sometimes it does feel like I have two full-time jobs (and I appreciate that)! My full time “day job” is in the defense industry where we work to provide the United States and allied war fighters with the most cutting-edge technology to keep us ready for any fight, against any adversary.
Where do you source your supplies and how do you maintain high quality control? For leather I work exclusively with Weaver Leather out of Ohio. The quality of their leathers is absolutely second to none and that helps me make sure you get the best end-product possible. I source hardware from a few places, but primarily use Buckle Guy. Their quality control, just like Weaver Leather, is exceptional. Being a one-person shop I am able to maintain high quality control throughout the entire process.
You used to offer a 7-loop option on your Cartridge Cuffs. Why did you eliminate that option? The overwhelming majority of orders are for 5-loop Cartridge Cuffs. A 7-loop cuff actually requires a few extra steps to make, and even requires different lengths of strap to be cut for the cartridge loops. In order to help maximize efficiency and keep lead times reasonable, I made the call to eliminate the 7-loop option.
All Mason Leather gear is handmade by me, just for you, in my workshop in Plano, Texas. I source the absolute best AMERICAN full grain leather, then cut, punch, stamp, dye, finish and assemble everything with the level of quality and care not seen since the days of the pre-64 Winchester rifle. Handmade quality does take a little time, but I work fast to get you your gear quick. Click HERE to check current lead times and status of pending orders. Email me personally anytime at firstname.lastname@example.org , no foreign call centers here! Now let's go hunting! - Lee Mason, Mason Leather